Last updated: October 19, 2020

Return & Refund Policy

Products on our website are provided by reputable business partners such as Dongwon, Yuhan-Kimberley... from Korea.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PHILIA GROUP, 72-3 Saimdaongro-19 gil, Seocho-gu, Seoul, South Korea 06638 , PHILIA GROUP.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Pick Market, accessible from https://www.pick-market.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • In case the product is defective, if the buyer can prove it is defective from the seller. We will provide immediate assistance to the buyer.
  • In addition, if your order includes a discount, we will deduct the discount corresponding to the returned item. 

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 Returns note

You have 14 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

All shipping costs to return the goods back to our warehouse will be paid by the buyer, we will assist with receiving the goods if the goods meet the conditions as section 19. the value of the goods will be refunded according to the desired of the customer. Please contact us directly.

We will process the returns to you at the latest after 7 working days.

 

Refunds note

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

We will process the refunds to you at the latest after 7 working days.

 

V. Cost of carriage of converted goods:
We bear the shipping fee for the returned item if the return product is defective by us. But you are responsible for shipping charges if you want to return the products.

 

VI. RETURN AND REFUND PROCESS :

Step 1: call hotline : [+82 02 582 9366] or send email to [pick@philiagroup.com]  to notify the request for return of goods.

Step 2: pack the exchange, specify your information and send the products to the address:

COMPANY NAME : PHILIA GROUP

  • Phone : +82 02 582 9366

  • Email : pick@philiagroup.com

  • Address : 72-3 Saimdaongro-19 gil, Seocho-gu, Seoul, South Korea 06638 ,

Bước 3: We receive the product and checking the product.

Bước 4: We will actively contact you to return or refund the products as the request by you...